FAQ

Modex offers a comprehensive range of shipping services including express courier, import and export services, customs clearance (C&F service), freight forwarding, and worldwide door-to-door delivery at competitive per-kg rates.

You can easily track your shipment using our online tracking system. Simply enter your tracking number on our website, and you’ll be provided with real-time updates on the status and location of your shipment.

Modex ships to over 220 countries and territories worldwide, covering more than 90% of the world’s business landscape.

Delivery times for international shipments vary depending on the destination. However, most shipments are delivered within 2-3 business days to major destinations.

You can request a quote for shipping services by contacting our customer service team via phone or email. We’ll provide you with a competitive quote tailored to your specific shipping needs.

Yes, Modex offers insurance options for shipments to provide added protection and peace of mind. Contact us for more information on our insurance offerings.

Modex adheres to international regulations regarding the shipment of hazardous or restricted items. Please contact us to discuss your specific requirements.

Modex accepts various payment methods including credit/debit cards, bank transfers, and online payment platforms for your convenience.

Yes, Modex offers professional packaging services to ensure your shipments are secure and protected during transit. Contact us for more details.

Opening a corporate account with Modex is easy. Simply contact our corporate sales team, and they will guide you through the account setup process.

In the rare event that your shipment is damaged or lost, please contact our customer service team immediately. We will initiate an investigation and work to resolve the issue promptly.

Yes, Modex offers warehousing and fulfillment services to help streamline your supply chain operations. Contact us to discuss your warehousing needs.

Modex can accommodate shipments of various sizes and weights. However, certain restrictions may apply depending on the destination and shipping method. Contact us for specific guidance.

Yes, Modex offers pickup services for your convenience. Simply schedule a pickup through our online portal or contact our customer service team to arrange a pickup time.

You can contact Modex’s customer service team via phone, email, or live chat on our website. Our team is available 24/7 to assist you with any questions or concerns you may have.